Our Commonly Asked Questions

We’re a long-standing local HVAC company focused on honest recommendations, careful workmanship, and dependable comfort solutions for South King County homeowners.

Yes. We help homeowners choose efficient furnaces, heat pumps, air conditioners, thermostats, and indoor air quality options that fit their home and comfort goals.

Yes. Custom ductwork is one of our strengths, and we take the time to make sure airflow, fit, and system performance are properly addressed.

Yes. We offer the experience and capability homeowners expect, with the personal attention of a local team.

Scheduling depends on season, service type, and technician availability, but we work to respond promptly and prioritize urgent heating and cooling needs whenever possible.

Yes. We walk homeowners through the issue, explain practical options, and help them make informed decisions without unnecessary pressure.

Yes. We evaluate the system condition, age, efficiency, repair cost, and long-term comfort needs before recommending the best path forward.

Yes. We serve homeowners throughout areas such as Kent, Auburn, Covington, Maple Valley, Renton, Federal Way, Puyallup, and nearby communities.

The most important maintenance task for both heating and cooling systems is something you can do yourself – replacing the air filter. It will probably need replacement two-three times during the heating season and if you have air conditioning, one-two times during the cooling season. When there is matting of dirt – that is when you can’t easily see through the filter as you hold it up to light – it’s time for a replacement.

A dirty filter makes your system work harder than it should, reducing performance and energy efficiency. A dirty filter also results in having dirt spread by your system throughout your home. An extremely dirty filter can be especially bad for A/C systems, since it can cause evaporator coils to freeze up and, possibly, result in compressor failure.

Another task that you can do yourself for either an A/C or Heat Pump is cleaning debris away from the outdoor unit. You should keep the grills of the unit free of grass clippings, leaves, and other debris which can inhibit airflow.

A programmable thermostat is a device designed to adjust the temperature of your heating or cooling unit according to a series of programmed settings that take effect at different times of the day. Installing a programmable thermostat in your home helps you take control of the amount of energy you use. If used effectively, a programmable thermostat can help you improve energy efficiency and save money on your utility bills.

At East Hill Heating & Cooling, all work is completed in-house by our team of highly trained and certified technicians. This approach ensures the highest standards of quality, accountability, and consistency in every project we undertake.

Yes, we service most HVAC brands and models, regardless of age or type. Additionally, we specialize in installing and maintaining high-efficiency heating and cooling systems, helping our customers reduce energy consumption and save on utility bills.

Our customers consistently praise our technicians for their professionalism, expertise, and courteous communication. Reviews highlight our prompt responses, thorough explanations, and the friendly, trustworthy manner in which we handle each job.

Choosing a smaller company like East Hill Heating & Cooling means personalized service tailored to your specific needs. We prioritize each customer, offering flexibility and a family-oriented approach. While we may not be as large as national chains, our longevity and close community ties provide reliability and trust that big companies often can’t match.

Yes, we are a proud family-owned and operated business since 1939. This heritage means that every customer is treated like family, and our dedication to long-term relationships drives us to deliver honest, dependable, and high-quality services.

Absolutely. We install, service, and repair a full range of heating and cooling equipment, including furnaces, air conditioning units, and heat pumps, ensuring comprehensive comfort solutions for your home.

Annual Furnace Maintenance Get ready for Winter by having your heating unit serviced. To keep your furnace running at optimal efficiency, have our technicians perform a comprehensive 13 point checkup:

1. Inspect Thermostat
2. Check Air Filters
3. Check & Clean Burners
4. Check Heat Exchanger
5. Check Vent Pipe & Duct Work
6. Check Air Flow
7. Check Safety Switches
8. Check Control Voltage
9. Check Elements & Wires
10. Check Furnace Operations
11. Check Inducer Motor & Housing
12. Check Gas Pressure
13. Oil & Inspect Blower Assembly

East Hill Heating & Cooling has been proudly serving South King County and its residents for over 80 years, since 1939.

We offer a full suite of HVAC services including sales, installation, maintenance, and repair of heating and cooling systems. Our expertise covers central heating, gas furnaces, electric furnaces, heat pumps, air conditioning systems, indoor air quality solutions, and high-efficiency system replacements.

We are based in South King County, Washington, and proudly serve a broad area including Kent, Maple Valley, Renton, Federal Way, Covington, Auburn, and surrounding communities.

No. East Hill Heating & Cooling does not offer in-house financing such as credit cards and loans, or by partnering with a third-party lender.

We prefer checks/cash. Mastercard and Visa are also accepted. We charge a 7% credit card fee on LARGE jobs – installations, and a 3.5% credit card fee on real small jobs under $250.00.

East Hill Heating & Cooling is fully accredited by the Better Business Bureau, holding an excellent rating that reflects our commitment to transparent, ethical business practices and customer satisfaction.